Legal

Privacy Policy

Effective Date: May 21, 2026

Bay24 Indoor Golf ("Bay24," "we," "us," or "our") operates the Bay24 mobile application (the "App"), the website at bay-24.com (the "Website"), and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Services.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, and password when you create an account.
  • Payment Information: Credit/debit card details and billing address, processed securely through our payment processor, Stripe. We do not store your full card number on our servers.
  • Profile Information: Profile photo, bio, and player preferences that you choose to provide.
  • Booking & Order Data: Bay reservations, food & beverage orders, membership selections, and session history.
  • Communications: Messages you send to us via email, contact forms, or in-app support.

1.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Push Notification Tokens: Device push tokens (via Expo Push Notification service) when you opt in to receive notifications.
  • Usage Data: Pages visited, features used, session duration, booking patterns, and interaction data.
  • Log Data: IP address, browser type, access times, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

  • Provide & manage Services: Process bay bookings, manage your account, and fulfill food & beverage orders.
  • Process payments: Charge for bookings, memberships, and F&B orders through Stripe.
  • Send notifications: Deliver booking confirmations, session reminders, order updates, and promotional messages via push notifications and email.
  • Improve our Services: Analyze usage patterns and trends to enhance the user experience, develop new features, and optimize performance.
  • Customer support: Respond to your inquiries, resolve issues, and provide assistance.
  • Safety & security: Detect, prevent, and address fraud, abuse, and security issues.
  • Legal compliance: Comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

  • Stripe (Payment Processing): We share payment-related information with Stripe to process transactions securely. Stripe's use of your data is governed by their privacy policy.
  • Expo (Push Notifications): We share device push tokens with Expo to deliver push notifications. Expo's use of your data is governed by their privacy policy.
  • Venue Operators: We share your name and order details with Bay24 franchise venue operators to fulfill your food & beverage orders, manage bay reservations, and provide on-site services.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights & Choices

6.1 Account & Data Management

  • Access & Update: You can access and update your account information through the App or Website at any time.
  • Account Deletion: You may request deletion of your account and associated personal data by contacting us at support@bay-24.com. We will process your request within 30 days, subject to any legal retention requirements.

6.2 Communications

  • Push Notifications: You can opt out of push notifications at any time through your device settings or the App settings.
  • Marketing Emails: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email we send.

7. Children's Privacy (COPPA)

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@bay-24.com, and we will promptly delete such information.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not sell your personal information. No opt-out is necessary.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, please contact us at support@bay-24.com. We will verify your identity before processing your request and respond within 45 days.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website and App, and by updating the "Effective Date" at the top of this page. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: